AV/LED Technical Support Specialist

ABOUT US
Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran and now in Virtual Productions.

Our company is close-knit and highly-motivated with a keen interest in the products it creates. You should be similarly interested in the work involved, and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company’s close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment.

JOB SUMMARY
Brompton Technology has a great opportunity for a Technical Support Specialist. You should have confident communication skills and enjoy working with people. Strong electronic and IT-based technical skills are important, and ideally experience helping to solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world’s largest and most high-profile shows. Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the AV industry is not essential, particularly if you have a keen amateur interest in the field of AV and video, but it would be a positive.

KEY RESPONSIBILITIES
Responding to technical support enquiries for Brompton products via phone or email
Managing RMA product returns, generating reports, and coordinating return shipping
Assisting customers with system designs and configuration for specific projects
Testing of new products prior to release, and providing feedback and support to the development team
Onsite support for major projects worldwide, including out of hours support
Demonstrating products to potential customers and occasionally acting in a technical sales capacity
Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide
ESSENTIAL SKILLS AND QUALIFICATIONS
We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch.

Strong problem solving capabilities and the tenacity to work through complex challenges
Excellent written and verbal communication skills
Thrive on interacting with people and working together to find solutions
A basic understanding of electronics and electrical theory
Good IT skills and a level of comfort working with both Windows and OSX operating systems
The ability to prioritise appropriately when balancing multiple tasks
Excellent time management
The capacity to remain calm when working under pressure
A commitment to maintaining consistently high quality outcomes
A valid passport and a willingness to travel
DESIRABLE EXTRAS
Experience in an equivalent technical support role
A qualification in electronics, IT, or a related scientific field
Experience working or assisting in a live production environment
Experience working with or using video equipment, in particular LED video panels and digital content
Experience of creating technical documentation (technical bulletins, how to guides etc)
A working knowledge of CAD or drawing applications
Written or verbal ability in foreign languages
A further or higher qualification in electronics, IT or a related scientific field